Storage Harold Wood Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Harold Wood provides storage services and related removal and handling services. By making a booking, using our storage facilities, or engaging us for associated services, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to all consumers and business customers unless otherwise agreed in writing. Additional terms may apply to specific services and will be communicated before you confirm your booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the person, company, or organisation that books or uses our services.

Services means storage services, handling, loading and unloading, transportation, and any related services we agree to provide.

Goods means the items that you deliver to us, or that we collect from you, for storage or handling.

Contract means the legally binding agreement between you and Storage Harold Wood formed in accordance with these Terms and Conditions.

Site means the premises or facilities where your goods are stored or handled.

Scope of Services

Storage Harold Wood provides secure storage facilities together with optional removal and transport services within its normal operating service area. The precise scope of services for each customer will be set out in the booking confirmation or quotation.

We reserve the right to refuse to provide services where we reasonably believe that doing so would be unsafe, unlawful, or otherwise inappropriate, or where the goods do not comply with these Terms and Conditions.

Booking Process and Formation of Contract

You may request a quotation for our services by phone, in writing, or via any booking system we make available. Any quotation is an invitation to treat only and is not an offer capable of acceptance.

A Contract between you and Storage Harold Wood is formed when we confirm in writing that your booking has been accepted, or when we commence the services, whichever occurs first. Our written confirmation may be provided by letter, text message, or other written communication.

It is your responsibility to ensure that all information provided during the booking process is complete and accurate, including collection addresses, access details, list or description of goods, special handling requirements, and dates and times. We are entitled to rely on the information you provide and are not responsible for any delays, additional costs, or issues arising from inaccurate or incomplete information.

Any estimated times for collection, delivery, or completion of work are approximate and not guaranteed unless we expressly agree otherwise in writing.

Quotations and Pricing

Unless otherwise stated, quotations are based on the information you supply and on our standard pricing and service levels. Prices may vary if your requirements change or if the information provided at the time of quotation was inaccurate or incomplete.

Quotations are normally valid for a limited period as stated in the quotation. If no period is stated, quotations are valid for 30 days from the date of issue, after which we may revise our prices.

We may apply additional charges for:

Access issues or delays beyond our reasonable control, including waiting time or inability to access premises.

Extra labour or equipment required due to the nature, size, or weight of the goods or the property layout.

Work undertaken outside normal working hours at your request.

Additional services requested by you and agreed by us after the initial booking.

Payments and Invoicing

Unless otherwise agreed in writing, you must pay all charges for storage and related services in advance or on the terms specified in the booking confirmation or invoice. For ongoing storage, charges are normally payable in regular periods, such as monthly, in advance.

We accept payment by the methods we notify you from time to time. You are responsible for ensuring that payments are made in full and on time. If any payment is missed or late, we may suspend services, deny access to goods, or terminate the Contract.

We may charge interest on overdue amounts at the statutory rate permitted under UK law, accruing daily from the due date until the date of actual payment.

All sums payable by you are exclusive of any applicable taxes, which you must pay in addition where required by law.

Customer Obligations

You must ensure that:

You have full legal ownership of, or authority to store, all goods placed in our care.

Goods are properly packed, labelled, and prepared for storage or transportation in a manner suitable for the nature of the items.

No prohibited, dangerous, or illegal items are included in the goods.

Reasonable access is available at the agreed times at any collection or delivery addresses.

All necessary permissions, permits, or consents for access, parking, loading, and unloading at premises are obtained in advance.

You must comply with any reasonable instructions or site rules notified by us or displayed at the Site.

Prohibited and Restricted Items

You may not store or arrange for us to handle or transport any of the following items:

Explosives, firearms, ammunition, or weapons of any kind.

Flammable, hazardous, corrosive, toxic, or combustible materials.

Illegal goods, stolen property, or items obtained unlawfully.

Perishable goods, food, or items that may attract vermin or pests.

Living plants or animals.

Cash, currency, valuable securities, or high value items such as jewellery, precious metals, antiques, artworks, or collections, unless expressly agreed in writing and appropriately insured.

If any prohibited or unsafe items are found among your goods, we may remove, isolate, or dispose of them at your cost and without liability to you, and may notify the relevant authorities where required by law.

Access to Goods and Site Rules

Access to stored goods may be subject to our opening hours, site rules, and security procedures. You may be required to provide identification or other verification when attending the Site.

We may temporarily restrict access for safety, maintenance, or security reasons. Where reasonably possible, we will give you notice of any significant restriction that may affect your ability to access your goods.

You must not damage, alter, or interfere with any part of the Site, and must not block access routes, fire exits, or emergency equipment. You are responsible for any damage you or your representatives cause to the Site or our property.

Waste Regulations and Disposal

We operate in accordance with applicable UK waste and environmental regulations. You must not leave, abandon, or dispose of waste or unwanted items at the Site unless we expressly agree in advance and appropriate charges are paid.

We are not a general waste disposal facility. Any items not collected at the end of the storage period may be treated as abandoned. We may remove, sell, recycle, or dispose of abandoned or unauthorised items at our discretion and recover our reasonable costs from you, including cleaning, removal, and disposal costs.

You must not store items that may leak, contaminate, or otherwise cause environmental damage. If your goods cause contamination or pollution, you are responsible for all resulting costs, including cleaning, remediation, and any regulatory charges or penalties.

Changes, Cancellations, and Termination

If you wish to change your booking, you must contact us as soon as possible. We will try to accommodate reasonable changes but cannot guarantee availability or the same pricing. Any changes may result in additional charges.

You may cancel your booking by giving us reasonable notice in writing before the scheduled start date of services. Any applicable cancellation charges will be set out in your booking confirmation or notified to you at the time of booking. Where no specific policy is stated, we reserve the right to retain any deposit or prepayment to cover administrative and scheduling costs.

For ongoing storage, you must give us the minimum notice period specified in your storage agreement to terminate the Contract. If you fail to provide the required notice, we may charge you storage fees for the notice period.

We may terminate the Contract and require you to remove your goods immediately if you breach these Terms and Conditions, fail to pay sums due, store prohibited items, cause a serious safety or security risk, or engage in illegal or improper activities at the Site.

Our Liability

We will exercise reasonable care and skill in providing our services. However, our liability to you is subject to the limitations set out in this section and elsewhere in these Terms and Conditions.

We are not liable for any loss, damage, or deterioration to goods arising from inherent defects, poor packing not carried out by us, normal wear and tear, changes in temperature or humidity, vermin or pests where we have taken reasonable preventative measures, or events beyond our reasonable control.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to the lower of the cost value of the goods or any sum expressly stated in your booking confirmation or separate written agreement. If no specific limit is agreed, our total liability for any claim relating to loss or damage to goods is limited to a reasonable amount taking into account the storage charges paid for the affected period and the nature of the goods.

We are not liable for any indirect or consequential loss, including loss of profit, revenue, business, or opportunity, or for emotional distress or sentimental value associated with items.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

Customer Indemnity

You agree to indemnify us against all claims, losses, damages, costs, and expenses arising from:

Your breach of these Terms and Conditions.

Your storage of prohibited or illegal items.

Any injury, damage, or loss caused by you or your representatives at the Site.

Any contamination or environmental damage caused by your goods.

Insurance and Risk

Risk in the goods remains with you at all times, except where we expressly agree in writing to assume specified risks under a separate insurance or valuation arrangement.

We strongly recommend that you arrange adequate insurance for your goods against loss, theft, or damage while in storage or during removal and handling. If we offer optional insurance or extended liability, the terms and limits of that cover will be provided separately and will form part of the Contract only when expressly agreed.

Events Beyond Our Control

We are not responsible for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, power failures, acts of terrorism, civil unrest, or actions of public authorities.

If an event beyond our control affects the performance of our services, we will notify you as soon as reasonably possible and take reasonable steps to minimise the impact. If the delay is substantial, either you or we may terminate the affected part of the Contract by giving written notice, subject to payment of any outstanding charges for services already provided.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise your concerns with us promptly, providing full details of the issue. We will investigate and respond within a reasonable time.

We will make reasonable efforts to resolve disputes amicably. If a dispute cannot be resolved informally, either party may pursue their rights through the courts as set out in the Governing Law section.

Data Protection and Privacy

We will handle any personal information you provide in accordance with applicable data protection laws in the United Kingdom. We will use your information to administer your account, provide services, take payments, manage security and access, and for legitimate business purposes related to our services.

By entering into a Contract with us, you consent to our processing of your personal data for these purposes. You may have legal rights in relation to your personal data, including rights of access and correction, which you can exercise in accordance with applicable law.

Variation of Terms

We may update or vary these Terms and Conditions from time to time. Any changes will not apply retrospectively to existing Contracts unless required by law or agreed with you in writing.

For ongoing storage arrangements, we may vary the Terms and Conditions on giving you reasonable notice. Continued use of the storage services after the notice period will constitute acceptance of the updated terms.

Severability

If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that part will be deemed deleted, but the remaining provisions will continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and Storage Harold Wood agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.